Forum Discussion

Jamboree030's avatar
Jamboree030
Rising Novice
2 months ago

HUT crashes right when i open it

On ps5, I opened my starter pack and got a player with no overall rating or name. The automatically created lineup that should pop up didn't and i couldn't do anything. It showed the continue button and everything except the players in the lineup. I closed the game and now when i try to go into hut, the menu flashes and it crashes right away. I have closed my ps5, deleted the game and all data and redownloaded it but the same problem still occurs. Every year a different problem on launch, come on ea...

crashing
  • 10P0e7t1e9r69's avatar
    10P0e7t1e9r69
    Rising Rookie
    2 months ago

    Die Zeit, die wir da verlieren, dadurch verlieren wir auch Belohnungen, bekommen wir die ersetzt?

    Es ist wirklich ein Witz , wir bezahlen wesentlich mehr und werden durch Fehler ausgebremst.

  • BCOz's avatar
    BCOz
    New Novice
    2 months ago

    Is this a PS5 issue, anyone on X having the same issue?

    • pwnsaw's avatar
      pwnsaw
      Seasoned Newcomer
      2 months ago

      On Xbox Series X here and same issue. Crashes as soon within a few seconds after the "free daily pack" splash screen whether I try to open it or not.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey, everyone. We are currently investigating this issue and working to resolve it as soon as possible.

    • SergeDoucet1's avatar
      SergeDoucet1
      Newcomer
      2 months ago

      Hello I'm playing nhl25 on the new ps5 digital only. Playing Franchise mode and had everything set up and play the first game and system just shuts off. 

    • Tikev418's avatar
      Tikev418
      Seasoned Newcomer
      2 months ago

      This is precious time that we will never get back.
      We paid $134 CAD for a game that is not optimized in any way.
      Completely crashed.
      I asked for a refund and they refused it within a second. This is clearly a joke.

    • agdrup77's avatar
      agdrup77
      Rising Newcomer
      2 months ago

      Any update on this..reinstall the game 3 times before I saw it was a general problem🥶🥶

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      It's on our end and we're trying to get this fixed as soon as possible. Apologies for the frustration :(

      • Jamboree030's avatar
        Jamboree030
        Rising Novice
        2 months ago

        Any update on this? Seems like the problem is the bugged players with no name or overall...

  • 1682e6bcd4bbaed0's avatar
    1682e6bcd4bbaed0
    Seasoned Novice
    2 months ago

    Im in the exact same situation.  I had gotten the pkayer with no name and overall.  It went to buikd my team and it just froze.  After 20mins i closed the game.  Now each time I load HUT it just crashes...   ai hope we dont loose all our early access items and packs now.  Im a little peed....

  • Vetiton11's avatar
    Vetiton11
    Seasoned Newcomer
    2 months ago

    SAME HERE! I was chatting also with ea customer service, he made the bug from this but don't know when it is working again.

  • BlockR41's avatar
    BlockR41
    Rising Novice
    2 months ago

    I have the same issue, which is also being discussed in the daily pack thread. Here is an image of the card taken from Reddit. 

     

    • BCOz's avatar
      BCOz
      New Novice
      2 months ago

      Same issue. I have deleted and reinstalled, just continues to crash HUT is launched into game. 

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