Forum Discussion

arietassssss's avatar
arietassssss
New Novice
2 months ago

crashing

Hello, my game has been crashing for two months, and I haven't been able to play or even launch it. I would be grateful for any assistance because I want to play my game. I've already removed my Electronic Arts folder and tested it without mods and even deleted it and tested again it just keeps crashing. Again any help is appreciated

  • arietassssss  The main issue here is that your computer has almost no free storage: less than a gigabyte out of the total.  The problem is that the drive itself is small, at 117 GB capacity, so it may be difficult to free up enough storage.  Still, try to get to 20 GB free if you can, or at least 15 if not.

    Some of the space you free will be used up by the page file, which is where the processor stores data that doesn't fit in RAM and which is specially designated space on the C drive.  Your laptop's page file is small because of the space limitations, and currently almost all used, and Windows will expand it when possible.  That, in turn, should allow you to play Sims 4 again.

    In short, free up 20 GB if you can, which will end up being more like 15 GB once the page file is allowed to expand, which should still be enough for Sims 4 and normal use.

  • arrownyc's avatar
    arrownyc
    Seasoned Newcomer

    Same - since the September update ahead of the Reaper event my game crashes frequently or gets stuck on loading screens. Playing with no mods, I've tried repairing the game.

  • arietassssss arrownyc  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

  • arietassssss  The main issue here is that your computer has almost no free storage: less than a gigabyte out of the total.  The problem is that the drive itself is small, at 117 GB capacity, so it may be difficult to free up enough storage.  Still, try to get to 20 GB free if you can, or at least 15 if not.

    Some of the space you free will be used up by the page file, which is where the processor stores data that doesn't fit in RAM and which is specially designated space on the C drive.  Your laptop's page file is small because of the space limitations, and currently almost all used, and Windows will expand it when possible.  That, in turn, should allow you to play Sims 4 again.

    In short, free up 20 GB if you can, which will end up being more like 15 GB once the page file is allowed to expand, which should still be enough for Sims 4 and normal use.