Hello. I keep getting error code with "failed to retrieve data". It happens in every game mode: SB, Wildcard, HUT moments, exibition, rivals. I tried everything as power cycle, clearing cache, even hint from older NHL games with deleting and creating new lineup. Nothing helps. Yesterday everything works well.
Preordered game, weekend and I cant play. Not really funny.
If you're encountering an error code in HUT (Hockey Ultimate Team) for NHL 25 on PS5, start by checking the server status, as they may be down or undergoing maintenance. Restarting the game can resolve temporary glitches, and clearing the cache by turning off your PS5 and unplugging it for a few minutes might help. Ensure your game is updated to the latest version, and check your network connection for stability, possibly switching to a wired setup. If issues persist, consider booting your PS5 in Safe Mode to rebuild the database. If none of these steps work, reaching out to EA Support for specific troubleshooting related to the error code is advisable.
hi mate, i tried everything you write... nothing helped... so i contacted support... i talked to them for over an hour... they had no solution... we tried everything... except HUT we tried also World of Chel...another error code appeared there...same as the guy writes in this post: Can’t Play any Online Matches | EA Forums - 4979634 ...the support guy said that they have already similar cases, the dev team already knows about it and they solving it...so no HUT for me during the weekend and I can only wait for a fix
Community ManagerHi there. This is an issue we're aware of and investigating. Thanks!
I have same issue!
Another year and the same **bleep** every time. Scum dogs just want to sell packs
This code error problem when retrieving data is pretty stupid because I bought the ultimate edition, what do you want please
When and how will customers be updated? We’ve paid $70+ dollars and can’t utilize most of the game.
Community ManagerThis is an issue we're investigating. At this time, we need to wait for this to be resolved.
Community ManagerI will post an update when I have one.
Same issue for nearly a week on my end! Are there any updates to provide?
