Network connection error

Question

For the last 2 weeks I’ve been unable to connect whenever I try to play nhl 25 on my Xbox series x it just gives the notification in game as soon as I load into the menu even tho my internet works fine even with other online games

Ive read some other threads where people have had similar problems and I’ve tried to follow the advice they’d been given. I’ve restarted my Xbox, completely shut it off, unplugged it, cleared my MAC address, removed the game from quick resume, cleared the saved data, deleted and re installed the game and nothing has worked. Restarting the router isn’t an option unfortunately since I live in a college dorm and don’t have access to it. The wifi works fine for everything that’s not a ea sports game but it’s worth mentioning this problem started right when I moved in and started using the wifi here. I also seem to have the same problem with madden 25 but again not any other games besides madden 25 and nhl 25.

Would really appreciate some input I’m completely lost on how why or what to do. I’d be grateful for any kind of advice thank you.

ea_aljo · Answer

Hi there. Unfortunately, there's not much we can do when you live in a college dorm. What needs to be done is power cycling your modem/router. You would need your school's IT department to do this for you.

ryan200511r · Answer

ill try and look into seeing if the it department could do that for me thank you for the insight. Doesn't seem right to me though that issue that only effects ea games is a Wi-Fi issue not a issue with ea, I'm far from a expert on the internet and that kind of stuff so I could be wrong.

ea_aljo · Answer

It's not only wireless connections. Wired or wireless, network equipment needs to be reset now and then. Connections in college dorms are often shared by a ton of devices. This is also going to have an affect on your overall connection.

ryan200511r · Answer

That does makes sense but my overall connection works fine from downloading to streaming to online games but only with ea sports games has it been completely unable to connect over the past few weeks.

ea_aljo · Answer

Resetting your network equipment is kinda of like clearing the cache cookies in a browser. Sometimes, there will be an issue with a particular website and clearing those cookies will get it working. You can't really clear out individual device data on a router so a reset needs to happen.

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Network connection error

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