NHL 25 account matchmaking issue SZN 3
As of the new season, I can no longer find an online game in World of Chel on my main account. After three days of trying, I've given up hope. Ever since this new season, it's like my account is shadow banned—it won't let me find an opponent. When I switch to another account I created, I can find a game within the first couple of searches, but on my main account, I could sit there for hours and still not find a game. I genuinely have no idea what is happening; I've never experienced something so odd.
I recently contacted EA Help and spoke with an employee named Berg E. He was very kind and tried to work through the issue with me. He even joined my live stream to see how strange the issue was. I showed him that I couldn't find games on my main account but could on a different one. He advised me to come here because none of the troubleshooting steps worked. Changing the connection was never the problem—it's just the account. I can switch to a backup account, and everything is fine. I've uninstalled and reinstalled the game, restarted the router, tried a different internet connection with my hotspot, and changed the DNS—literally everything. It's like there is a curse on my main account.
I need this issue to be looked at by higher-ups on NHL 25. I will attach recent game logs showing that I can find a game on my backup account but not on my main account. I don't know what else to do. My main account is SCHRAMKEEE, which is attached to this EA tag. Then the other account I have made that can get games is schramkeee2. someone pls help all of my skins and purchased items and stats are all just stranded on an account that can't even play anymore.
