Forum Discussion

Jkennedy883's avatar
Jkennedy883
New Novice
3 months ago

Nhl25 errors are getting ridiculous

I have submitted hundreds of error reports, I am unable to complete games online or offline in HUT. Game freezes and I have to close and submit a report that I assume at this point goes absolutely nowhere. Myself and both my kids are to the point now where it’s unable to be played. The help chat on EA sports was completely useless and told me there was nothing wrong with my account or the download of nhl25…. So there is nothing they can do….. only thing I can think to try is the disk version but I don’t feel it’s fair to purchase the game again when the initial purchase is garbage.

crashing
freezing
lag
launching
playstation

11 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Sounds good. Please let me know what happens. Thanks!

  • Jkennedy883's avatar
    Jkennedy883
    New Novice
    3 months ago

    Only have the one console, I contacted EA support, but they couldn’t help, I will try Sony support.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Do you have a different console you can try? Also, have you contacted Sony support for more information on that error?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Have you tried deleting and reinstalling the game?

    Also, I don't think using the disk is going to make a difference. The disk and digital version are identical.

  • Jkennedy883's avatar
    Jkennedy883
    New Novice
    3 months ago

    It happens on all accounts on my ps5, but only with nhl25, all other games and apps works as they should 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Does this also happen if you sign in to a different PSN ID?

  • Jkennedy883's avatar
    Jkennedy883
    New Novice
    3 months ago

    I have completed those and it has not resolved the issue at all. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Have you checked to make sure the game is up to date? Also, try clearing the system cache with these steps here. You also should try restoring your licenses with these instructions.

  • Jkennedy883's avatar
    Jkennedy883
    New Novice
    3 months ago

    I play on ps5 on the downloaded version.

    error code is CE-108255-1

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