Poor connection and no help

That seem a bit ridiculous EA won't compensate for an issue that was caused by their server's. It easy to tell your customers it's not your fault yet once the update happened problem goes away. I have been a loyal EA player since the beginning of your company and this is how you choose to treat me. It's not like I'm asking for 5 million coins all I'm asking for is what I normally achieve when the game isn’t acting up. 

So far, since this appears to not be an issue on our end, there is no compensation available for connection issues.

Challenges ended at 5pm so I couldn't and missed out the rewards from the rivals and hut championship 

We'll keep monitoring for issues with the servers as well as reports from other players. At the moment, we're not aware of anything so there's nothing we can do to help with this.

If you're able to stay connected, you should be able to finish challenges now.

As per our previous conversation you could see that I did do a hard reset on the game, playstation and internet. I say again since the last update no issue. So it does seem to be on your end. I would say it is bold of you to assume that I did not do what you'll ask of me. So how are you guys going to fix the problem of me not being able to complete in challenges to get better players and coins? I really don't care about what other people problems are because I'm not them and want my headache taken care of

We didn't get a sudden influx of reports on this so it doesn't appear to have been on our end. The game needed to be restarted with the update so chances are good a complete restart didn't happen previously. 

My console is working fine and since the patch notes I have not had any issues. Which will leaves us to believe there was a issues with the server. So my issue now is I missed out on prime rewards because of this so how are we going to fix that problem. 

The servers were down while we deployed the 1.6 patch. That was  planned.

We're not aware of any other issues with the servers and aren't getting other reports. Are you able to take your console to a friend/family member's house? This looks like an issue with your connection. It would be good to see if the same thing happens outside of your normal connection.

I mentioned that I talk to them a few message ago no issue on there front or our router. Also the ea servers went down today as well

Have you talked to your ISP to see if they are noticing any issues?