Trial Permission could not be found found for this user

friend of mine have the same issue

trial permission couldn't be found

I’m having the same issues as a Ps5 user just downloaded it through the EA Play subscription and HUT won’t work 

I'm sure I'm not the only person on this thread getting incredibly frustrated by the constant same questions that have been answered now by multiple people, with no sign of any fix.

I'll try and summarise - on PS5, the EA Play trial is broken.

Many people here have said that since the free trial weekend, users on PS5 with EA Play subscriptions, get the "Trial permissions could not be found for this user" either when trying to enter CHEL or start anything in HUT (Squad battle, Moment, Wild card etc), at which point the game resets and restarts.

This appears to be the same problem whether it was installed before, during, or after the free trial weekend, if its been deleted and reinstalled (several times!), if we restore licenses, or clear cache (which also deletes user details on the console like game lists and the home widgets - thanks), or if its a new/existing monthly or annual EA Play subscription.  The only consistent details seem be that the problem is  still affecting the PS5 but was fixed for XBOX several days ago.

TLDR: NHL25 EA Play trial is STILL broken on PS5!

Hi there. We're currently investigating this and working to resolve it as soon as possible. Apologies for the frustration!

Yes. This is only affecting PS players currently. We're still working to get it resolved. Thank you for all the details.

Ya ever ginan fix anything in this game or just say you do but don't. Just got the trial for ky son's PS and this is happening. Done all the licensing BS and beyond. Would love the refund to EA play I just signed up for through PS also just for it. Absolute embarrassment this company has become. 

Guys pleaseeeee fix this holy smokes I only bought the ea play trial for NHL 25 and this is actually unreal I basically wasted 10 bucks for the subscription and now I can’t even get my money back. Legit all I wanted to do was just play a single CHEL GAME with my friends and I can’t even do that. I thought maybe like a week in okay you guys would have a fix but it’s been almost 2 weeks and absolutely nothing besides the usual “we’re still investigating” cmon guys be serious you have people waiting to play something they PAID FOR.

Exactly been happening to me too. I reached out to customer service they tried  sayingnoh you already used ur trial even though I’ve never played.. I was like I can play everything except for chel.. fix the **bleep** game. It doesn’t even show ea access is active on my ea account but does on my ps5