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prefontaine76's avatar
prefontaine76
Rising Newcomer
13 days ago

Unable to join World of Chel for 3 days.

Recieving error code: 

736C3F99F74BDD20-0000000000009999-4380AD7B4FC33F56

 

Previous 2 days before I would get booted when eashl game launch after lobby start.

Is this the same AT&T issue from a few years back?

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi there. This is an issue we're aware of. A fix is planned to release with the January update. If the below suggestions don't help, you should be able to play on a different account.

    Here are a few things that some others have had success with:

    • Clear your system cache with these instructions.
    • Leave and rejoin the club
    • Have everyone leave and rejoin the club. It was reported this worked after multiple tries
    • Delete the club you were on when this issue started
  • prefontaine76's avatar
    prefontaine76
    Rising Newcomer
    12 days ago

    Cleared cache, can’t join WOC or HUT. When is this update to be released?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    A potential resolution for this is coming with tomorrow's update. Something else someone posted was updating their DNS. You can find help with that in this article.

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