Any help here would be great. When I open HUT it loads up and then immediately crashes before getting my daily free pack. Its crashing me back to Xbox Home Screen.

Hi there. Have you tried a hard restart of your console yet? If not, give that a shot. Let me know what happens.

Tried hard reset. Deleting and clearing cache. Deleting save file. Uninstalled and reinstalled the game.Seems to be account specific and cloud side. Used alternate account to boot NHL 25 and HUT loaded no problem and allowed me to create a team.Unfortunately this is happening on my main account though. Almost like it’s corrupted on the cloud.

I assume you mean you're loading into HUT and then crashing when the daily pack opens? Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Press the Guide button and then highlight the NHL 25 tile Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it Let me know what happens. Thank you.

Still same issue.and yes. But daily pack is not opening or loading. It’s the spinning NHL 25 symbol where you would usually see the events. Then just auto boot to Xbox Home Screen.

Can you send me a private message with your Xbox gamertag/PSN ID? I'll pass it on to our team here and get this investigated. Also, if you can get a video of this, that would help. Just publish it through your console or put it up on YouTube and include a link to it in your response.

XBOX Series X HUT crash. | EA Forums

12 Replies

EA_Aljo
Community Manager
3 months ago
You're very welcome. If you have any other issues, please let us know. Good luck and have fun!
brightonearlytm
Rising Novice
3 months ago
Fixed. Thanks team.
EA_Aljo
Community Manager
3 months ago
Unfortunately, we're still investigating this. I'm trying to find out what the latest status is.
brightonearlytm
Rising Novice
3 months ago
A month without a resolution. No refund offered. No transfer of items to an alternate account processed. Nothing being done. I’m confused how in 2024 this is corporate policy. I have a broken product here and nothing being done to fix it for over a month now…

what gives?
brightonearlytm
Rising Novice
3 months ago
I’m still locked out of HUT because of this issue. No resolution.
HappyMack29
Newcomer
3 months ago
Same for we as well for over 2 weeks already and no help
brightonearlytm
Rising Novice
4 months ago
It’s been 20 days now, nearly a month without a resolution. What is going on?
EA_Aljo
Community Manager
4 months ago
Can you send me a private message with your Xbox gamertag/PSN ID? I'll pass it on to our team here and get this investigated. Also, if you can get a video of this, that would help. Just publish it through your console or put it up on YouTube and include a link to it in your response.
brightonearlytm
Rising Novice
4 months ago
Still same issue.
and yes. But daily pack is not opening or loading. It’s the spinning NHL 25 symbol where you would usually see the events. Then just auto boot to Xbox Home Screen.
EA_Aljo
Community Manager
4 months ago
I assume you mean you're loading into HUT and then crashing when the daily pack opens?

Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Press the Guide button and then highlight the NHL 25 tile

Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it

Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

Let me know what happens. Thank you.