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JacksonWinchell's avatar
JacksonWinchell
Newcomer
15 hours ago
Solved

Bugged EASHL team customization

I customize my EASHL team jerseys fairly often, and I've never had this glitch happen before. I keep getting an error code (Error Code: DFEFBD06AB1C0954-0000000000009999-43CAF82FB583FDFB) whenever I try to save any changes. I have seen this has been an issue previously, I am curious if there are any work arounds, or plans to fix this. 

I have tried changing my game preset, leaving my club and joining back, restarting my game, restarting my console, and even uninstalling the game and re-downloading it. 

bug
crashing
technical issues
xbox
  • EA_Aljo's avatar
    EA_Aljo
    12 hours ago

    Yes. I work for EA. I'm not a dev though. As you've seen, this is an issue that's been around for awhile. Unfortunately, the attempts to fix it haven't worked out. I know it's still being investigated. You've tried all the workarounds I can think of.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi there. I saw someone else mention recently that making 1 change and then saving was avoiding this error. Can you try that instead of making multiple changes and saving?

  • JacksonWinchell's avatar
    JacksonWinchell
    Newcomer
    14 hours ago

    I have tried this, I tried changing 1 color, and then saving it. Still nothing. Do you work for EA? (I Dm'd you as well)

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Yes. I work for EA. I'm not a dev though. As you've seen, this is an issue that's been around for awhile. Unfortunately, the attempts to fix it haven't worked out. I know it's still being investigated. You've tried all the workarounds I can think of.

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