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t0nzatm's avatar
t0nzatm
Rising Novice
5 days ago

Cloud gaming & controller lost issues

Playing the game through cloud gaming on xbox one.

In the past week there has been many times in cloud gaming when I get notification of bad network for couple of secs then gameplay returns.

When returned it is 50/50 if the controller is still working. My network is fine and I have tried to repowering the controller and plugging it in but nothing works.

The outcome is that I get disconnected from the game because I cant move the player. After returning to the menu, the controller suddenly works again.

This is very frustrating to lose rank because of a bug.

bug
connectivity
crashing
freezing
multiplayer
ultimate team
xbox

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thanks for the response. Did you try all the suggestions in that article I mentioned? We're not aware of any server issues currently, but will keep monitoring for them.

  • t0nzatm's avatar
    t0nzatm
    Rising Novice
    2 days ago

    Wired, 300mb connection, latency was constant 6ms when this happened last time. Either cloud gaming or ea server problem.

    Today I played one cloud game and got disconnected for 5 sec each time, but this time controller was not dropped afterwards so I was able to finish the game. Still this is an issue you should check out

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