Forum Discussion

New Rookie

24 days ago

Game freezes, lags and speed up.

Im getting really frustrated with the lag, freeze and speed up packet loss. Are the servers broken because it's happening more and more. I'm a goalie so it's frustrating when it freezes, lags and sp...

Ea Fix your awful servers.mp43 MB

Community Manager

21 days ago

Thanks for the clips. I know this would be very frustrating. We'll keep monitoring our servers for any issues. At this time, we're not aware of any that would cause this.

Can you confirm you're using a wired connection? When you go to the network settings screen on your PS5, does it say you're wired?

Have you also tried using a different ethernet cable? How far is the router from your console? Have you checked to make sure the firmware is updated on both the modem and router? Or the modem/router if you have a combo unit provided by your ISP.

kurtos5

New Rookie

21 days ago

Yeah I can confirm it says wired. Nat type 2. My other games on the same console don't experience this. All the family members in my house don't experience this wired or wireless. My modem is brand new my ISP was incredible helpful and knowledgeable. It's just this game all these clips it happens twice a period even more. I'm getting close to being done and dropping from my league calling playstation up for a refund this is ridiculous.

EA_Aljo
Community Manager
21 days ago
Something is causing packet loss. This is why you're getting that lag. There are a lot of different variables at play so it's not something we'd be able to diagnose. Especially not when reports of this same issue are so few. Do you play any other online modes in NHL 26? If so, does this also happen in them?

Are your family members also gaming or are they mainly online streaming media and doing general internet use? Video is buffered so when there's a small amount of packet loss, it typically won't be noticed. A game like NHL requires a very stable connection so even the smallest amount of packet loss is going to be noticed. It's a lot more demanding than something like watching TV/movies.
- N666WAN
  New Novice
  21 days ago
  Hey mate how can I contact you regarding and. NHL 26 issue that has really disheartened n frustrated me
- kurtos5
  New Rookie
  21 days ago
  1.5gb fiber internet plugged in and I'm getting packet loss? Maybe nhl 26 is a little too demanding. How come I wasn't experiencing this before psn had that crash? Everyone else in the house is on the wireless connection and I'm plugged in. Only 3 of us live in the house. The ISP told me my connection is stable. I'm NANE if that helps. Should I just quit at this point?
  - EA_Aljo
    Community Manager
    20 days ago
    Speed isn't the issue. Your speed is fine. You could have a Ferrari, but it's going to be speeding up and slowing down on a road full of potholes. What I'm saying is, there's something interfering with your connection causing packet loss. We don't have a way to detect that though. All we can do is make sure our servers are performing as well as they can be and at the moment, there are no issues that we're aware of.
    
    It's very possible a technician needs to come out and thoroughly check everything in and outside of your home. It's not unusual to hear about some kind of damage to cables underground or some issue with equipment in the area.