Forum Discussion

New Novice

5 days ago

Missing Champs Collectibles from Nov 19-23

Hi there, I reached out to the EA help line a few times about not being able to collect the previous weeks champs rewards. I never got the prompt to claim and the advisors there kept telling me to w...

New Novice

4 days ago

Yes I am aware, but for the last one it never prompted me to claim any rewards. It just went straight into the new season with nothing to claim, there was nothing to claim and I am missing those collectibles. Reaching out now as I know they expire if not claimed by a certain time, so seeing if someone can actually dig into my account and see why the prompt didn’t show for the last champs run

EA_Aljo

Community Manager

4 days ago

You'll have to wait until the last season is done processing. They should show up then.

What was your placement in the previous season?

Koleo252
New Novice
4 days ago
This past weekend I went 15-5 and the weekend prior, that the rewards are missing, I am unsure as I don’t believe you can view previous seasons. My account was nailed for a name violation and I was suspended for 7 days in the middle of my champs run, the advisors said that maybe it needed time to refresh. Not sure how to go back and check but they seem to think the rewards weren’t given as the account for temporarily locked
- EA_Aljo
  Community Manager
  4 days ago
  How many games did you play before you were suspended? You needed to play at least 3 to get rewards.