Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works!
Community ManagerCan you give me a link to where you're trying to make the purchase?
Community Manager@jadenbrennan8 @vAchillesReborn
Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.
vAchillesreborn
I’ve been having the exact same problem . Bought the standard early edition , realized you don’t get early access unless you buy the Dekuxe version . Got refunded for the standard , purchased the deluxe and said you aL ready own another edition. Went through 3-4 PS techs and did everything they asked. Even a factory reset . Still no luck. Now I’ve been also in emails with the EA tech support and no luck yet . Hope this gets figured out quick .
Community ManagerThank you. I have passed this on to the team for review.
Community ManagerCan you both send me a private message with the PSN IDs that are trying to make the purchase?
Same problem here ☹️
I also am having the exact same issue… PSN is Gwanzie
I’m having the exact same problem. So is it EA’s issue or PlayStation’s? Either way I’m just trying to give you my money for your game so please resolve this ASAP!
PSN ID: SLEEPLESS_KNIGHT
Hello I’m also having the issue with not being able to purchase the standard edition of NHL 25 after playing the trial.
I have the exact same problem @EA_Aljo please help me Oggedakiing is ky psn
Community Manager
