Error Code 5 (PC)

Hi @Requascatinpace Thanks for letting us know what you are running into!

To confirm do you get error code 5 on every page once your in the game?

Also, when you have a moment can we try the following?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• Run the System File Checker tool then Check for Windows and GPU updates  
• Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings 
• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides 
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Thanks!

Yes, I get the error code on every page from the users agreement to the main page and career mode. I have tried all the things you have suggested but still nothing changed at the moment.

same here

Hi @Hazbless @dodicetinkaya To confirm have you tried the steps I posted above?

If so would it be possible to get the following info?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag and an EA App Error Report ID (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

Platform: PC

Region: EU

Are you getting an error message?: Yes, I get an error message, with the error code 5 after I try to accept the terms and conditions and when I try to make any changes.

Date this issue started (is it still happening?)?: Started yesterday when I installed the game again after resetting my windows install, still happening today.

Is anything else happening?: Not really, just that I cant save any changes made to the settings and cant start the carreer mode.

Please share any steps you've tried to far to resolve the issue: I have 1. Repaired the game 2. Reinstalled the game 3. Tried all the solutions from the other threads that said the issue could be fixed by turning off tooltips, without any success 4. Added the game to my antivirus exceptions so antivirus should not cause any issues

If possible, share a Screenshot or Clip: I attached a screenshot of the error

If on PC, please share a DxDiag and an EA App Error Report ID (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers): attached dxgiag to my message

Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug After I reinstalled windows, whenever the game needs to save something, I get a popup saying that an error occured while saving, along with the text "(error code 5)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game, do anything that would need to save data on disk.
What happens when the bug occurs? Popup comes up saying there has been an issue with saving data
What do you expect to see? No popup, data saved correctly on disk

‌

Things I have tried so far:

• Relaunching the game
• Repairing the game through the EA app
• Reinstalling the game
• Deleting the "PGA TOUR" folder in my documents folder
• Adding all the relevant folders to be excluded from my antivirus
• Disabling antivirus completely

Product: EA SPORTS PGA TOUR
Platform:Xbox Series S
Summarize your bug After todays season 5 update after playing 4 or 5 holes in career mode I get failed to save 05 error message and it crashes back to my xbox home screen and when you load the game back in you have lost your round progress and you have to start again
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Dont Know
What happens when the bug occurs? Game close down and you return to the xbox home screen
What do you expect to see? No error messages and a game that works properly

‌

Game works fine until it is updated then becomes unplayable

HI @xiztedkappa To confirm have you tried all of the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

@malcolm1970 Can we try the following steps for Xbox and check if this continues?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

I have tried basically everything you listed and a bit more. PGA tour is the only game/app I am having this issue with so I would assume its a bug/issue within the game.

Are you stil hvanig  problems with the error code if I my ask you. because i'm having the same problem as you