PGA Steam Deluxe Edition - no early access missing pre-order items

Hi @petterlol Thanks for letting us know what you are running into, would it be possible to get a bit more information?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message? 

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

I have pre-loaded the files however the play button is greyed out.  It says "Coming April 7".  When I go to downloads, I see an "unscheduled" update but when I click download, it says "app not released yet".

Hi @jeremystyl3 To confirm did your pre-order the deluxe edition?

If so can you try the following?

• Check for other applications that may be limiting EA App or Game performance
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library

thanks for trying to help.  I have attached screen shots showing deluxe as well as all files verified.  I have also checked and there is nothing running that should be impacting it and I cleared the EA cache as well.  I have also attached a shot of the game in my steam library with the play button greyed out.

also here is a shot of when I try to download the update

One interesting thing of note, I purchased the game from Amazon and while it shows the deluxe version in the game info, when I look at the steam store, it only shows the standard edition as being in my library, with the option to buy the deluxe version.  Is it possible that EA sent Amazon the wrong codes?

hard close steam and reopen it after the files have been unpacked. The play button will be green,

Cleared my cache and now the game won’t open, thanks

Purchased deluxe version on Seam but not getting early access. Both Steam and EA app state that it will unlock April 7. I thought the deluxe version released on April 4.  Any help would be appreciated.

@Shomat 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.