I lost my progress

Me too I have lost my progress since I upgraded to 11.6.1

@uiuizflig 

@Blover3141 

If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

This takes about 5 minutes. 

If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

Hi, how can i get my player ID if i cannot access my account? 

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@Everglow46 wrote:

Hi, how can i get my player ID if i cannot access my account? 

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This is the incongruity, you need to screenshot or note down your original player ID before your account becomes inaccessible.

I and a few members on this forum have urged EA/PopCap to notify players to screenshot their player ID on the boot up screen for years (as it will help the progress recovery process) but guess what, up until now this still being not seen as an important feature. 

@Everglow46 

Your original player id number is the one associated with your missing account.

As @eieio_31310 says, we have been trying for years to get EA to tell players to save this vital number without success.

A huge chunk of the problems popping up in the official forum are from disappeared accounts, and most players don't realise how vital their player id number is.

Is pvz2 on an old device?

If it is then the game will not have updated yet and your old player id number will still be on it.

You can still use the email registration scheme to restore your old account because it is associated with your old player id number.

i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile. 

I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing

@Everglow46 

The reason i mentioned old devices is that they tend to get switched off and thrown into a drawer when a newer one comes along.

The only thing that i have heard about that stops the email registration scheme working is allowing autofil to fill in your email address because it automatically leaves a blank space after.

You must delete this blank space.

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@Everglow46 wrote:

i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile. 

I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing

  

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@Everglow46   Do you still have any iOS device with the game running earlier version?  If so, you can get your (original) player ID from the Apple's iOS Settings menu (see image below).  There is no need to start up the PVZ2 App.

Alternatively, if you have back up with iTunes, you might be able to restore your old ID to your device but please disable internet data and WiFi to check the PVZ2 App.

I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?

I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works 

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@Everglow46 wrote:

I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?

I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works 

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@Everglow46   Could you clarify by answering the below please?

1.  On your old iOS device with ea earlier version, does it still starts up with a forced update message box (like image below)?

If so, please close the App and DO NOT update the game from the App store.

If not, please try to turn off internet data and WiFi, start the game and see if you can enter the original adventure mode to check if your original progress is still present.

2. You are stating the player IDs are the same on both the old version and  the new, does the old version still showing the correct progress?

3.  It is possible that your original progress on your old account has been reset from the server side but normally there are backup servers holding the correct data for a set length of time, if this is the case, you will need to act quick and get assistance from EA help center by following the link at the bottom of this page.  Normally, there will be a lengthy wait but I know there had been positive outcomes from players experiencing the same account reset issue.