EA_Shepard and the rest of the community managers clearly don't care about the real issues players are facing. They’re getting paid by the hour just to sit on the forums, throw out copy-paste replies, and pretend like they’re doing something useful.
There’s zero actual value from them.
Game broken? — “We’ll forward this to the team.”
Can’t log in? — “Check your drivers and reinstall the game.”
Server-side or client-side issues? — “Thanks for the feedback, we’ll look into it.”
A few weeks later? — Radio silence, like it never happened.
If all they can do is recycle outdated FAQ advice, what’s the point of having these so-called "specialists"?
Players have long become their own tech support — digging through Reddit, forums, and YouTube just to fix things on their own.
It honestly feels like community managers exist not to help, but to create the illusion that someone is listening.
In reality, they’re just glorified auto-responders with a paycheck.