Gw1 and Gw2 progress gone upon reinstalling

Hi EA team, I need help recovering my Plants vs Zombies Garden Warfare 1 and Garden Warfare 2 progress. My Xbox gamertag is HalfDeadPicasso, and it is linked to my EA account correctly. I used to be fully maxed out in both games with all characters, skins, promotions, coins, and a very high rank, but when I installed the games on my Xbox Series X, almost all of my progress was missing. Right now I only have a few Imp skins and about 152,000 coins, with no character levels, promotions, or most of my unlocks. Both my Xbox One and Series X load the exact same partial save, even after deleting local data, restarting, and fully syncing with the cloud. Achievements still show (52/62 in GW2), so I know the progress existed. I’ve confirmed I’m signed into the correct EA account and Xbox profile, and I checked all possible profiles and accounts. It seems like my full data never fully synced to the cloud or is stuck on an older server record. Can someone please check if my complete GW1/GW2 progression still exists on EA’s servers under my gamertag (HalfDeadPicasso)? I can provide screenshots and any other details needed. Thank you.