Missing Packs After Gem Purchase

Hello Support Team,

I would like to report a bug affecting the in-game store.

The store appears to be malfunctioning. As shown in the attached screenshot, several purchase options and prices are overlapping and displaying incorrectly, making the store interface look bugged and difficult to use.

In addition to this visual issue, I purchased the Triassic Triumph bundle for 1,000 gems. The game deducted the 1,000 gems from my account, but I did not receive any of the packs that were supposed to come with the purchase.

Issue details:

• Game: Plants vs. Zombies Heroes
• Store appears visually bugged (overlapping prices and UI elements)
• Purchase: Triassic Triumph Bundle
• Cost: 1,000 gems
• Result: 1,000 gems were removed from my account, but no packs were awarded

Please investigate this issue and either provide the missing packs or refund the 1,000 gems that were deducted.

I have attached a screenshot showing the bugged store interface.

Thank you.

Best regards,