Re: “EA account is invalid”

I changed my gamertag from Cash0311YT to Cash0311. Though Xbox for some reason made it Cash03114461

@Cash03111 

Did this problem start occurring after you changed your gamertag?

Most likely

@Cash03111 

There is no Xbox gamertag on the account you're posting with. That would mean you have 2 different EA accounts. Your gamertag would be linked to a different one. Have you tried logging in with all of your known email addresses? Also, you should try going to www.origin.com and resetting your password. That may help with this.

I made this account so I could get help on this issue. It does not ask for me to login.

@Cash03111 

Do you have access to the email on the other EA account that your gamertag is linked to? If so, you should be able to verify ownership and log in at www.origin.com to update the password. Try that and let me know if it helps.

Yeah. It’s the email I used to make this account.

@Cash03111 

You can't have the same EA account with 2 different email addresses. The account your gamertag is on, is using a different email address. That's the one you need to sign in with and try resetting the password.

It is the same email. I don’t know what else to say. I logged in to Microsoft with the same email that I received your reply from. I just checked.

@Cash03111

Your EA account is on a different email address than your Xbox account. Can you think of any other email addresses it might be on? If so, you should try using that to reset the password.

I’ve never made an EA account other than this one. It was most likely automatically made with the Xbox account.

@Cash03111 

Your account is created the first time you play one of our games. It guides you through the process. Regardless, since you don't know the email for your account, try going through the account recovery process. That starts by filling out the webform here.

I’ve tried filling out a webform multiple times and each time they say that they do not have enough information to confirm my identity. I don’t know what else to do.

@Cash03111 

Unfortunately, there isn't anything else you can do. Except for playing on a different EA account that is linked to a different Xbox gamertag. If they say you aren't providing enough information, that means the answers you're giving don't match the history of the account.

I said every EA game I’ve owned and every DLC I’ve bought. I can’t just get all of that game progress back or the DLC. I’m going to lose everything on every EA game because I changed my gamertag?

@Cash03111 

I'm really sorry. I understand the frustration with this as I'd hate to lose my account as well. Unfortunately, we can't do anything until you verify ownership by accurately filling out the webform.