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Anonymous's avatar
Anonymous
10 years ago
Approved

Re: Problem with Intel Driver update

You could try updating the Intel Drivers here:

https://downloadcenter.intel.com/

That might help.

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If it does not help.  I would try wiping all the drivers out (both Intel and nVidia) and starting fresh.


Uninstall from Control Panel (all nVidia drivers)
Restart.
Install latest again.
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If it still doesn't do it.  ((Or just jump straight to this))

Uninstall from Control Panel (all nVidia drivers).
Restart into Safe Mode.
Run Display Driver Uninstaller.
Restart.
Install latest drivers.

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

You can also uninstall the Intel Drivers from Control Panel while you do the nVidia ones.  I do not think you should have to use DDU to force wipe the Intel drivers but it won't hurt, if you do this do them at the same time, just don't allow DDU to autorestart for you.

If you get into trouble (i.e. Blue Screen) on the restart, go back to Safe Mode.   Go to Device Manager and remove the Video adapters,  now restart.  (you shouldn't have these problems if you uninstall with Control Panel before wiping with DDU).

Hope that makes sense.. I'm in a huge hurry.

6 Replies

  • zephyr4u27's avatar
    zephyr4u27
    New Novice
    10 years ago

    wow didn't expect such quick response. I will definitely try this out and hope that it would work. Thanks for the reply. 🙂

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    Hey @zephyr4u27 ( @WootCandy)

    Hopefully I'm not missing something here, but from what I can see on the dxdiag you're showing an intel graphics chip instead of the Nvidia one you've mentioned. This is likely why the game isn't running.

    If you do have a dedicated Nvidia chip in the laptop then you need to make sure the laptop is using that to run the game instead of the onboard one. This article should help you out.

    - Andy -

  • zephyr4u27's avatar
    zephyr4u27
    New Novice
    10 years ago

    Hi there, thanks for the reply. I do have a dedicated NVIDIA GTX870m graphic card on this laptop. I have already tried the NVIDIA control pannel setting and even wiped off the intel and NVIDIA driver and reinstalled them but the error window is still there. I can log into the game all good but I just cant use my keyboard and mouse. I noticed that in one former post which is also about this matter, someone said it may be related to the MSI laptop specifically. I am not sure about that now but I will keep trying to find out what is wrong here. Thanks again for your reply and help!

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    Thanks for the update @zephyr4u27

    That's my fault for missing the Nvidia part of your initial post, I knew I'd missed something as @WootCandy is always on the ball.

    It's still strange why the dxdiag shows the intel chip but as long as everything is working I'm happy 🙂 Let us know if you find out anything more about the error report, would be good to know if it's something specific to the laptop.

    Thanks,

    - Andy -

  • Qkackca's avatar
    Qkackca
    8 years ago

    Yes, that method is working too.

    I've found another one.

    start game

    when it loaded and not respond

    alt+tab to desktop

    mouse right click and refresh or just simple hit F5 for refresh (probably will see a blink that things refereshed, maybe game window get orange too, showing it get inputs too)

    back to game

    it should be okay 🙂

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