Re: [PS4] Can't play PvZ GW2 - 'must be signed into PSN' problem

Hi EA_Andy

Thanks for getting back to me - appreciate the support.

My PSN is matthew_bath

As an update, I did get it working for an hour last night (hurrah), but today no go with the same 'must be signed into PSN to continue' message. As before, all other EA games that need a connection work fine (eg, Battlefront) and I can access PSN and PS Store. Other persistent games such as The Division work fine.

Any help is gratefully received - and seems like a few people are facing the same issue.

Thanks

Matt

@mattbath we checked your account and it says you were logging in on the 14th, can you confirm?

oops just saw your other msg nevermind 🙂

I am having the same issue. My name is Mattman1030. I can log in some days, but others I cannot at all. I can play PVZ GW1 just fine, but not GW2.

- Thank you

Just bought pvz 2 about a week ago and after downloading update and accepting terms of service i get the logging into EA on the upper left corner of the screen and then a notice that says you must be sighned into playstation network to continue. any work around ? is this something that maybe in a later update.so far i have.

Deleted and redownloaded updates several times

logged off and on on psn 

restarted the ps4 from prompts ,button and plug from wall

checked my network pvz 1, and all other games work great

changed my mtu

redid my modem from the begining and hooked ps4 up to ethernet cable

checked to make sure the ps4 and EA are linked 

Not really sure were to go from here have looked at all the forums i could find

psn screen redlaw321

Hey all,

Thanks for all the updates - and clearly there is a problem on EA's part with PvZ GW2 on the PS4 with PSN log-ins.

TBH, we've given up here. I'll be looking at getting a refund, as we have a disc-based game that simply doesn't work with any kind of consistency. Even solo mode requires this to start, which is frankly bizarre. Maybe this is some kind of anti-piracy measure, but it ends of penalising honest, money-paying customers.

No word as to an update or a fix. For shame, EA. What a way to treat customers (you know, the ones that actually pay for your products).

Sigh.

Matt

Thinking you may be right about EA, will definitly have to give more thought about buying other EA Games. Havnt even heard if they have made any progress  on a solution, am very dissapointed!

go here for a listing of ports, I tried it and it didnt help! 

http://help.ea.com/en/article/plants-vs-zombies-gw2-known-issues/

Can't see any resolution on the horizon while there's still no acknowledgement from EA/Popcap that this is even an issue.

I'm done. Taking this game back tomorrow for a refund and I'd suggest everybody suffering the same problem to do the same.

If you're still keen on playing it when (if) it's fixed, it'll probably be bargain bin price by then.

^I'm based in Australia and returned it to EB Games no problem with a full refund. Not sure which country you're in but in Australia the contract of sale is where you purchased the goods from and THEY are the ones ultimately responsible for resolving issues with faulty goods. I would assume most countries have similar laws?

In this particular case my young lad saved his pennies for months to buy this game so he's pretty gutted, but happy to get his money back and buy another game that actually works!

have contacted EA myself also and been told there is no real solution but they are aware of the problem, Be really nice to hear if they were actually working on a resolution or we are just a few of the minor problems and not a big deal!

Its a really hard one to track as I have been in contact with several people with the issue and they have it sometimes, then can connect at other times.  It doesnt seem to have anything to do with our servers....we are aware of it and trying to figure it out but this one is tough as its infrequent and seems to just work sometimes and not work other times. 

my psn is redlaw321 and they are free to contact me, I have not ever been able to play the game as of yet !

Hi support, I cannot play this game, I have tried every solution you have posted, and none seems to work on my end, please help me or refund my digital download...

Best regards!

@EndingPlague @pollack321 - as mentioned above by @EA_Jenni this is something that we're looking into, but at the moment there's no solution. Others have had this issue and been able to get into the game intermittently so it's certainly worth trying again if you haven't already.

As for refunds - this isn't something that we can help with on the forums.

- Andy -

Thanks for your answer, however, something you and ea should bear in mind is the fact that me, as well as many other console gamers, play in consoles because we like the fact of saying "it just works", when you ask me or any other member of the community to begin troubleshooting, turning on and off anything and everything on our network, we are becoming like PC gamers and looking the point of paying for something more packed and supposedly to be ready...

As for me, my network is fine, because if everything else word, but this game, the issue is within the game, not the environment.

I hope you may show my discomfort and annoyance to someone that matters, and is able o make a stand officially on this regard.