Forum Discussion

Seasoned Newcomer

12 days ago

Pogo: Missing Gems, Content and Power‑ups

I've made numerous Gem Bundle purchases and none of the powerup/boosts are being issued in the games. Has anyone else experienced this?

Rising Newcomer

2 months ago

the game robbed me out of a lot work. I had earned 500 crystals and used to open up a section of the game board. it took the crystals off my total but did not open the section they were used for. this may or may not be the place to resolve this but it's the only place I can find. pogo used to be a lot more user friendly when there were issues, seems you don't care very much anymore

abbycattx

Hero+

2 months ago

Hi there and thank you for reaching out! I am sorry to hear you are experiencing issues with purchases or missing content, please take a moment to view the steps for help.

At times our devices just need a quick refresh!

Cleaning up temporary files, installing updates and rebooting can reset the background processes that handle tracking and progression. After restarting and logging back in, items that seemed to be missing will often reappear as the system reconnects and syncs properly with Pogo's servers. *Also, for this particular game, ensure you click on the floppy disk icon to the right of your screen before exiting the game.

Please take a moment to work through a few basic troubleshooting steps designed just for our community here → Pogo Troubleshooting Guide

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for private assistance!

EA Help → Pogo's Official Support

Other helpful links:

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help
From the Pogo Team → Getting the Help You Need on Pogo

Friendly Reminder to all readers:

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛