Farm Merge won't open for me.

Hero+

2 days ago

Hello! Sorry to hear Farm Merge is loading a black screen for you and thank you kindly for letting us know which browser you’re using. Would you mind taking a moment to view the Pogo Troubleshooting Guide to help resolve the issue? I double checked the game before replying and it is loading/playing on the website itself.

Our devices (phones, tablets, PCs, laptops, and even routers) constantly store temporary data to help websites load faster. Over time, that cache can become outdated or bloated, especially when our devices and browsers receive constant updates. When older files don’t match the newest game or browser updates, it can cause issues like black screens or games not loading.

If issues persist:

Pogo Graphics Guide - Windows Users - Laptop and PC users only (important for game rendering)
Toggle hardware acceleration on/off in browser settings
Adjust Monitor Refresh Rate - try changing it to 60 Hz (the most compatible setting)
Ensure Pogo is on your whitelist for any antivirus or system protection
Disable browser extensions temporarily - Ad blockers and security extensions can interfere with game loading
Try a different browser - This helps identify if it's browser-specific
Close unnecessary tabs and background applications
Restart your router - Power cycle - Clears temporary software glitches, refreshes your connection to your ISP, can improve slow or unstable Wi‑Fi
Pogo Troubleshooting Guide

Additional Help:

For Windows 10 users: Information for Windows 10 Users on Pogo
Pogo Network troubleshooting guide
PWA for Pogo: Progressive Web Application

Need help with these steps? If you're uncertain about any of the checks mentioned above, there are helpful videos and articles available online tailored to your specific device type. These steps are not exclusive to Pogo, they can enhance the overall performance, compatibility, and security for our device as a whole. Please try each troubleshooting step, if one doesn't resolve the issue, move on to the next.

If you have any questions or need further assistance, please don’t hesitate to reach out again. Together with other players and our EA Community Managers, we’ll be happy to offer more support.