jigsaw puzzle

x29fnrw28​ 

Hello! Sorry to hear none of the troubleshooting steps have worked out for you. A game not working for 6 months is highly unusual and I can confirm as a player myself Jigsaw Treasure Hunter HD is working normally on the site right now. This suggests there may be a setting or configuration on your device affecting the loading process.

"THAT DOESNT WORK THIS HAS BEEN GOING ON FOR 6 MONTHS"

With the game specifically not loading for 6 months brings another concern. Windows 10 + Major Chromium Updates

Windows 10 entered its final phase in October 2025, and some of the updates from the past few months replaced older graphics drivers with generic ones. Modern browsers need newer graphics features, so players who are using Windows 10 systems will see browser-based games to go black (blank).

Around the same time, Chrome and Edge (which both use the Chromium engine) received major updates that changed how browser graphics work. Chromium now requires newer graphics drivers, but many Windows 10 machines no longer get those updates. When the browser can’t use your graphics card properly, it turns off hardware acceleration, and that’s when games may also go black or randomly restart.

When Jigsaw Treasure Hunter HD (or any WebGL‑based browser game) suddenly shows black, missing images, or a completely blank play area, it almost always indicates the graphics driver. Please take a moment to view this guide I developed for our community here in EA Pogo Forums > Pogo Graphics Guide

Troubleshooting Steps: 

🎯Update Graphics Drivers: How to troubleshoot graphics issues on PC For gamers using PC or Laptops this should be done monthly. Updates can happen at any time, and the Manufacturer will have the latest updates. 

🎯 Adjust Monitor Refresh Rate Sometimes mismatched refresh rates cause rendering issues with browser-based games. How to Check/Adjust:

• Right-click on your desktop → "Display settings"
• Scroll down and click "Advanced display"
• Look at "Refresh rate" → try changing it to 60 Hz (the most compatible setting)
• Click "Keep changes"
• Try Jigsaw Treasure Hunter again

🎯Add Pogo to your desktop as a shortcut (also known as a Progressive Web App). Some players have reported this shortcut improves stability, performance and bypasses browser rendering issues. More information here > PWA for Pogo: Progressive Web Application | EA Forums - 13250933

🎯 Firefox Browser. Firefox may run games or graphics-heavy sites better on older systems because it can fall back to less demanding rendering paths. 

Windows 10 users, please view this posting → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

Need Help with These Steps? If you need assistance or just want to learn more about any troubleshooting steps, there are specific videos and articles online for your specific device type.

These system checks aren't just for Pogo they can improve overall compatibility, performance, and security for your device.

Additionally, if issues persist, try contacting your graphics driver manufacturer (NVIDIA, AMD, or Intel) and follow their troubleshooting steps & any updates. There may be something deeper within your device or browser environment that goes beyond what can be advised here. That way you’ll know exactly where the problem is, and you can get back to enjoying your games without interruption.

Please give the troubleshooting steps a try. I double checked the game before replying to you and it is loading and playing as designed on the site itself.

If you have any questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.

THAT DOESNT WORK THIS HAS BEEN GOING ON FOR 6 MONTHS

I AM HAVING SAME PROBLEM BEEN DOING THIS FOR 6 MONTHS

5adad1be4c8d91dc​  

Hello! Sorry to hear the game is going black and starting all over, that indeed can be very frustrating, ugh. 

Pogo is a browser‑based gaming site and relies heavily on our browser’s settings, cache, and available system resources. When the screen goes black and resets, it usually means the browser is having trouble rendering the game. Here are a few things that often fix it:

• Clear your browser cache so the game loads fresh files
• Disable extensions like ad blockers or script blockers, which can interfere with Pogo games
• Update your browser to the latest version (Windows users had a big one over the last week)
• Turn on hardware acceleration in your browser settings
• Try a different browser (Chrome, Edge, or Firefox) 
• Close extra tabs or programs if your device is running low on memory

Please take a moment to view the Pogo Troubleshooting Guide > Pogo Troubleshooting Guide | EA Forums - 10424297

 If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.