Forum Discussion

New Scout

1 month ago

Mahjong Sanctuary - Detective Tool Bug

User: StonePnw Desktop PC Win11 25H2 Edge and Firefox v.149.0.2 both tested same issue I start the game and hit play. The message shown is "If you want to easily find all possible matches of a ti...

Rising Novice

3 months ago

Level 13 on challenge wants you to buy wave but won't let you opt out and play the level. It is stuck 😐

f434b66209814b70

New Rookie

2 months ago

I've had this same issue. I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it" I too am at Level 13. What is a complete fix for this game?

abbycattx
Hero+
2 months ago
f434b66209814b70

Hello. Sorry to hear Level 13 of Mahjong Sanctuary is giving you difficulties, plus you also cannot play the lower levels is indeed troublesome.

"I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it" I too am at Level 13. What is a complete fix for this game?"

I double checked Level 13 and replayed it today and it is currently working as designed. You mentioned that "I have cleared cache and done all the "fixes". Could you please provide details about the fixes you implemented, as well as the type of device, operating system, and browser you are currently using?
- f434b66209814b70
  New Rookie
  2 months ago
  I have Windows 11 via Google and I play on my iPad (via Google since it won't allow play via Safari for Pogo) both with the same results after clearing cache and reinstalling the ap.
- unifrax56
  Rising Novice
  26 days ago
  im stuck on level 12
  - davidr6657
    Seasoned Newcomer
    25 days ago
    I'm stuck on level 12 as well. Can't complete the badge because of this. Anybody found a fix for this?
- f434b66209814b70
  New Rookie
  7 days ago
  I do not know what else to do to get this game working for me. I have done everything suggested. The only thing I have not done is remove pogo.com from my web browser and started over. I saw you suggested there was an update, but I have seen nothing for this game. I pay a membership that allows me access to all the games, yet I see some are gone (Quinn's aquarium is one) and now, I still cannot play Mahjong Sanctuary.