Forum Discussion

Seasoned Scout

6 months ago

Mahjong Sanctuary - Detective Tool Bug

User: StonePnw Desktop PC Win11 25H2 Edge and Firefox v.149.0.2 both tested same issue I start the game and hit play. The message shown is "If you want to easily find all possible matches of a ti...

Rising Rookie

8 months ago

I've had this same issue. I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it" I too am at Level 13. What is a complete fix for this game?

abbycattx

Hero+

8 months ago

f434b66209814b70

Hello. Sorry to hear Level 13 of Mahjong Sanctuary is giving you difficulties, plus you also cannot play the lower levels is indeed troublesome.

"I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it" I too am at Level 13. What is a complete fix for this game?"

I double checked Level 13 and replayed it today and it is currently working as designed. You mentioned that "I have cleared cache and done all the "fixes". Could you please provide details about the fixes you implemented, as well as the type of device, operating system, and browser you are currently using?

f434b66209814b70
Rising Rookie
7 months ago
I have Windows 11 via Google and I play on my iPad (via Google since it won't allow play via Safari for Pogo) both with the same results after clearing cache and reinstalling the ap.
unifrax56
Seasoned Novice
6 months ago
im stuck on level 12
- davidr6657
  Seasoned Newcomer
  6 months ago
  I'm stuck on level 12 as well. Can't complete the badge because of this. Anybody found a fix for this?
  - unifrax56
    Seasoned Novice
    6 months ago
    i wish. i wanna play that game so bad i cant even replay a lower level
- f434b66209814b70
  Rising Rookie
  4 months ago
  exactly what I have on level 13.. can't move forward or backward and they don't give a "fix" for the problem. They might as well remove this game from play. waste of my subscription.
f434b66209814b70
Rising Rookie
5 months ago
I do not know what else to do to get this game working for me. I have done everything suggested. The only thing I have not done is remove pogo.com from my web browser and started over. I saw you suggested there was an update, but I have seen nothing for this game. I pay a membership that allows me access to all the games, yet I see some are gone (Quinn's aquarium is one) and now, I still cannot play Mahjong Sanctuary.
ShesKraftE
Seasoned Traveler
3 months ago
It's NOT working. This is beyond ridiculous.
ShesKraftE
Seasoned Traveler
3 months ago
It's NOT working. This is beyond ridiculous. SPAM THIS ONE