Mahjong Sanctuary - Detective Tool Bug
User: StonePnw Desktop PC Win11 25H2 Edge and Firefox v.149.0.2 both tested same issue I start the game and hit play. The message shown is "If you want to easily find all possible matches of a ti...
Forum Discussion
Pogo Username: JustMatching3
Device Type: Desktop PC
OS Version: Windows 11 Version 22H2 (Build 22621.2428)
Browsers Tested: Microsoft Edge, Google Chrome
Current Browser Version Number:
- Edge: Version 118.0.2088.76
- Chrome: Version 118.0.5993.118
DxDiag File Attached: Yes (attached as dxdiag.txt)
Error Messages or Exact Wording: "Game freezes after introduction of the Detection tool"
What Level is Freezing: Level 12
Troubleshooting Steps Completed:
- Cleared Edge browser cache and cookies
- Disabled all browser extensions
- Tried Chrome browser (same issue)
- Restarted computer twice
- Updated graphics drivers through Device Manager
- Tried incognito mode in both browsers
- Checked that Pogo is whitelisted in firewall
I have this exact issue but my bug report was merged with another post entitled - Please help!!! Mahjong Sanctuary stuck in task list. Go there to view my report Pogo.
I have the same issue with Mahjong Sanctuary.
Featured Places
Pogo Technical Issues & Bugs
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Community Highlights
- EA_Lanna1 month ago
Community Manager
- EA_Lanna8 months ago
- EA_Illium4 years ago
EA Staff (Retired)
