Mahjong Sanctuary - Detective Tool Bug

Hello and thanks for posting! There were new features added to Mahjong Sanctuary on February 11, 2026 → Discover the new Mahjong Sanctuary Update!

What you are experiencing is called looping. Please try clearing your browser’s cache/cookies, turning off any ad blockers for the site, or try opening the game in a private/incognito window. That usually fixes it straight away. Here is the Pogo troubleshooting guide for guidance → Pogo Troubleshooting Guide | EA Forums - 10424297

If you continue to experience issues, please try all the troubleshooting steps. Here are the most common:

• Outdated browser versions
• Outdated operating system (OS)
• Browser extensions or add‑ons that interfere with game scripts
• Corrupted cache or cookies
• Device performance limitations (older hardware, low memory, etc.)
• Outdated graphics drivers (huge for gamers - this is loading & visuals)
• Hardware acceleration settings (on or off can affect performance differently)
• Security software or firewalls blocking game components (can change how cookies, permissions, connections work)
• Multiple open tabs or heavy background usage
• Power‑saving or battery‑saving modes reducing system performance
• VPNs or proxy connections slowing or blocking game traffic
• Router/Internet issues (modems and routers are like little computers and need maintenance)
• Pop‑up blockers interfering with game windows or scripts
• For Apple Users, please view this guide: Troubleshooting Guide for Apple Devices

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.