Forum Discussion

Seasoned Scout

5 months ago

Mahjong Sanctuary - Detective Tool Bug

User: StonePnw Desktop PC Win11 25H2 Edge and Firefox v.149.0.2 both tested same issue I start the game and hit play. The message shown is "If you want to easily find all possible matches of a ti...

Hero+

6 months ago

Hello and thanks for posting! There were new features added to Mahjong Sanctuary on February 11, 2026 → Discover the new Mahjong Sanctuary Update!

What you are experiencing is called looping. Please try clearing your browser’s cache/cookies, turning off any ad blockers for the site, or try opening the game in a private/incognito window. That usually fixes it straight away. Here is the Pogo troubleshooting guide for guidance → Pogo Troubleshooting Guide | EA Forums - 10424297

If you continue to experience issues, please try all the troubleshooting steps. Here are the most common:

Outdated browser versions
Outdated operating system (OS)
Browser extensions or add‑ons that interfere with game scripts
Corrupted cache or cookies
Device performance limitations (older hardware, low memory, etc.)
Outdated graphics drivers (huge for gamers - this is loading & visuals)
Hardware acceleration settings (on or off can affect performance differently)
Security software or firewalls blocking game components (can change how cookies, permissions, connections work)
Multiple open tabs or heavy background usage
Power‑saving or battery‑saving modes reducing system performance
VPNs or proxy connections slowing or blocking game traffic
Router/Internet issues (modems and routers are like little computers and need maintenance)
Pop‑up blockers interfering with game windows or scripts
For Apple Users, please view this guide: Troubleshooting Guide for Apple Devices

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.

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Seasoned Novice

2 months ago

I have done everything listed above and it hasn't resolved my issue, or anyone else's apparently. Pogo might just want to take the game down since this issue has been happening to several PAYING players. And from the looks of things its not just level 12, but also level 13 as well. Also when playing I noticed that the "Got It" button was missing from the Detective Tutorial screen. Someone might want to look at that as to why no one can get out of the booster tutorial freeze.