Re: Matching Moments not Loading

how long does it take for you to fix matching moments i pay to play on pogo this problem is unacceptable

curenk75nCQG​ 

Hello! Sorry to hear you are having difficulties with Matching Moments. At the moment, the game is functioning as intended on the Pogo website, and there are no Service Announcements or Alerts regarding this game currently.

Please take a moment to view the Pogo troubleshooting guide > Pogo Troubleshooting Guide | EA Forums - 10424297

Additionally, you can Contact EA Help, for private assistance and to open a case.

Hope this helps and Take Care!

If the game is functioning as intended, then I really question your intentions!  

All issues noted above have been in existence since launch, with the exception of the lack of Seasons.    I do know that EA/Pogo has not acknowledged any of these issues, and they rarely post alerts when things are broken (the lack of communication is truly appalling system-wide, and where should we even look for these alerts?  Ideally they'd appear on the appropriate game pages so that all players can see what's happening if they encounter issues).   Contacting EA Help is easier said than done.   

Shilfiell2​ 

Hello! Thank you for providing detailed information regarding Matching Moments.

The first thing that stands out to me is using Firefox on an Apple device. Although it is possible, I would personally say this may cause a few quirks along the way. Apple's ecosystem is built around WebKit, and Firefox uses its own engine (Gecko), which sometimes may cause extra friction. Firefox isn't optimized for Apple's graphics stack the way Safari is, and not even as tightly as Chrome is. Browser-based gaming sites like Pogo rely on smooth rendering, and Firefox can occasionally lag behind on macOS.

I'd suggest testing Matching Moments on Safari, Chrome or Edge to see if the graphics overlay, timer and other elements begin to sync properly.

For more help and guidance:

• Apple Troubleshooting Guide
• Pogo Troubleshooting Guide, for all devices
• Contact EA Help, for private assistance and to open a case
• Apple Community Support, Free support for all Apple devices

For suggestions on game improvement, I would recommend posting on Pogo Forums as well. Pogo_Sconnie has developed a posting asking for player feedback here >  Games Forums Home | Matching Moments Feedback

Hope this helps and Take Care!

P.S. The first reply was designed for curenk75nCQG​ I was working on your reply when you left your second comment 🙂

We can find service alerts and announcements on the Home Page of the Pogo Forums, and they are also announced on the Pogo Blog - watching the Pogo Monthly Insider is very beneficial and packed full of valuable information on current events. 

I keep trying to open a case and it wont let me. I am getting reward points for completing things Example, 5 games on the first try, and i get the points, but then play a game and the points disappear. happened multiple times for a loss of over 5000 points

mom2_ABCAh​ 

Hello! If you are trying to open a case with EA, here are the steps to do so > [POGO] How to Contact EA Support | EA Forums - 12464874

Additionally, looping screens, failed loads, or progress not appearing can stem from a variety of issues on our devices. Browsers can be surprisingly temperamental when they’re outdated, overloaded with cached data, or running too many extensions at once.

Please ensure you try the following steps to keep things running smoothly:

• Update your browser to the latest version (they update every 2-4 weeks)
• Clear cache and cookies to remove corrupted or outdated data
• Disable unnecessary extensions temporarily, especially blockers or privacy tools
• Restart your device and modem to refresh system resources
• Check for OS updates that may improve stability and compatibility (updates can come in at any time and happen frequently)
• Pogo Troubleshooting Guide

Give these steps a try when you can and I hope everything works out for you! Take Care 🐈‍⬛

I'm having similar problems and am using an Android. SN rescuebabe2002. Just now the recurring problem, when I receive coins from completing a task, then try to use them to buy five more moves, the game opens the shop window, and does not recognize that I have enough coins to purchase moves. I left the game and came back, and now those coins are gone. 

Also getting the overlapping in the cells occasionally, tho I'm not really bothered by it, as the game still works with it.

I have the same issue with points disappearing.  Contacting support is impossible.

I'm having the same issues as well as on the Enchanted Love Season boxes on the bottom all have green checkmarks as well as locks on them. When it says I have a new gift I can't click on anything after I won the first 3. This game used to be fun. Also, maybe you could offer more than 10 coins for winning? 

the game is not functioning as intended yoy cannot open up game

curenk75nCQG​ 

Hello and thanks reaching out! Would you mind following the troubleshooting steps and provide the details needed to report a problem as detailed above?