Matching Moments not Loading

Cntrygrl339​ 

Hello and thanks for reaching out! We can clean our devices several different ways. Here is the basic troubleshooting guide for our community →  Pogo Troubleshooting Guide | EA Forums - 10424297

To understand how/why this needs to be done, just type in your device or browser into a search engine and you will find videos and articles, i.e. "How to clear cookies and cache on Chrome", you can also do the same search on "how to deep clean my device" 🙂

A helpful way to think about it:

Browser cache/cookies → Removes temporary website files and login data stored by the browser.

Device cache → Removes temporary system and app files stored on the device itself.

Power cycling → Clears the network cache in our modem and routers by restarting them.

Hope this helps a bit and thank you for taking the time to post!

I totally agree that we are paying for this and I still can’t play on my iPad, it works on my PC but I am not sitting at my desk all day.  It worked before the update and I tried every remedy they suggested and nothing worked.  Plus half of the challenges are those two games.  Not happy …😣

I don't know how to clean my cache and cookies  no body tells me how to do this and my system is up and running as of today  so that is not the problem  

It’s been the same thing for months now, for me it affects Magic Moments and the Home Solitaire game. Haven’t been able to play either since last year. I’ve have been patient with the explanations given by tech support but I don’t have confidence anymore that these games will ever be playable again for me. 

I can appreciate that constant updates and changes with platforms like Apple make it a challenge for Pogo and there are plenty of posts where EA staff explain this well but the bottom line is that the same solutions that are always suggested, that I’ve followed over and over again, haven’t helped. My settings aren’t the problem. 

There are people like me pay for memberships and expect to have access to everything they’re paying for. If that isn’t going to happen, Pogo could try offering some form of compensation for disappointed members but at a certain point these unresolved issues are going to result in cancelled memberships. 

Aeakos​ 

Hello! Sorry to hear you are having issues loading both Trizzle and Matching Moments, I understand how frustrating this can be. 

For Trizzle please take a moment to view this guide > 🪆Trizzle Freezing Fix Guide | EA Forums - 10407257 

For Matching Moments please take a moment to review the troubleshooting guide given above. I double checked both Trizzle and Matching Moments before replying and both games are working as designed on the Pogo website.

However, Pogo Sconnie just posted a Service Announcement: "We’re aware that some players may experience Matching Moments not loading properly, including seeing a black screen or the game failing to start.

Our team is actively investigating. In the meantime, you may try refreshing the page, clearing your browser cache, or launching the game in another supported browser.

We appreciate your patience and will share updates as soon as we have more information. Thank you for being part of the Pogo community!

sconnie

If you continue to have issues after performing the troubleshooting steps, please take a moment to follow the procedure to report and issue here or through EA Help.

Matching Moments is not loading the afternoon of 2/25/2026. Also I am still waiting for over a month now for Trizzzle to unfreeze as are many other players.  I have followed all that I am supposed to do with no luck. Have played all Matching Moments from the beginning with no problems until now and Trizzle also until a month ago.  The problem definitely seems to be on Pogo's end.  Please fix them. 

OttoK1962​ 

Hello and thank for reaching out. You've posted significant concerns that I can assist in clarifying.

"They want you to do all the work"

⛔ Pogo does not have internal access to our devices. They cannot perform any of the system checks, updates, clean, check settings or the configuration of our devices.

Most modern devices update every 2–4 weeks, with Security patches, Bug fixes, Browser updates, App updates and other Minor system improvements. Rather it is a phone, tablet, laptop or desktop, they all are updating constantly.

With updates, the configuration of our devices can change — even small patches can adjust settings or modify how the browser behaves. This is exactly why the basic troubleshooting steps above are necessary, and it’s also why some players can play while others cannot.

....the game worked fine before they added new chapters. They add, and things stop working. What is the common ground here...

This is a very important topic 🙂

All of our online activity is duplicated, stored in cache and recorded across various systems throughout the process— similar to how old carbon‑copy receipts created a white copy, yellow copy, and green copy.

When we see a game with new chapters or anything new on Pogo, the computer language changed. Your browser's cache (which stores old information to load faster) notices something different it will block it as a safety measure. Cleaning your device thoroughly clears out the old information so your device can receive the new information. 

If your device is blocking or not loading this is actually your device doing its job protecting you from outdated or conflicting information.

✅ This is why we hear clear your cookies and cache, check for system updates and the other troubleshooting steps given above.

If you continue to have issues after performing the troubleshooting steps, please take the time to follow the procedure to report and issue here or through EA Help.

I am having this same issue matching moments will not load at all black screen.

I have a totally black screen with no indication that the game is even trying to load.  It was fine earlier today.  Please fix this!!

SanndraLeigh​ 

Hello! Apple pushed out multiple updates in February 2026, including iOS 26.3 for iPhones and iPadOS 26.3 for iPads. These updates focus heavily on security fixes, bug patches, and feature improvements. 

Reminder About Apple & Windows Updates

Updates from Apple (iOS/iPadOS/macOS) or Windows can absolutely impact how browser‑based gaming sites like Pogo loads or behaves. This is because Pogo relies heavily on your browser, system settings, and web technologies that updates sometimes change.

Both Apple and Windows release updates in stages, which means rollout timing can vary by:

• Region
• Device model
• Carrier
• Update channel (standard vs. beta)

If you have received these updates because ensure you check your device configuration and thoroughly clean your device for all updates to take full effect. Please also view the Apple Troubleshooting Guide

If you continue to have issues after preforming the troubleshooting steps, please take the time to follow the procedure to report and issue here or through EA Help.