Matching Moments not Loading

The past week, every time I access Solitaire Home Story on my IPad it doesn’t load correctly, only half ways, then it kicks me out and starts all over again. Why can’t these bugs get fixed? This has happened numerous time with this game and many others. Don’t you have updates for the Pogo app so we don’t have to through this all the time? I love most of your games but the hoops you have to go through to play them are ridiculous. I can’t even get into any of the games now unless I go through “Browse Games” and click on that! Pogo fix your problems! 

refersyYNIUO​ 

Hello! Sorry to hear about your reoccurring issues with Solitaire Home Story on and iPad, this can be quite frustrating and complex to deal with.  Let me help answer a few of your concerns.

"Don’t you have updates for the Pogo app so we don’t have to through this all the time?"

Pogo does not have an app for either iOS devices or Android devices currently. Pogo is a browser-based gaming site that we access through browsers like Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, DuckDuckGo Browser and a few others. This is also why we must look for browser updates manually.

Most modern browsers update roughly every 2–4 weeks to patch security vulnerabilities, fix bugs, and stay compatible with modern websites. However, these updates can quietly change or reset certain settings, so it’s a good idea to check things once in a while if something suddenly looks or behaves differently.

If you do have an icon on your device this a bookmark, Pogo is not available in the Google Store or Apple Store for download.

Solitaire Home Story on my IPad it doesn’t load correctly, only half ways, then it kicks me out and starts all over again.

This loop may occur for several reasons; I elaborate extensively to a fellow player further down this post. Most of us aren’t aware of what’s happening behind the scenes on our devices (apple or windows), unless we stop and check what has changed.

Please take a moment to review this troubleshooting guide specifically for Apple Devices here > Pogo Troubleshooting Guide: Apple Devices | EA Forums - 13085045

🐦 Apple released an update today, January 26, 2026, for iPhones and iPads. This is iOS 26.2.1. You may receive it today or sometime over the next few days. Apple rolls out updates by region, so not everyone gets it at the same time. Some devices will see it right away, while others will receive it gradually.

iOS 26.2.1 (23C71) - Releases - Apple Developer

Feel free to let us know how it goes and thank you kindly for posting and reaching out!

Thank you for the detailed explanation. It helped me understand how complex the problems are with so many factors coming from different places. I’m not sure if this is an accurate takeaway but after reading your post it sounds like ultimately these games just aren’t likely to be available to be played on an iPad. Does that seem right? 

DunderheadMcGee​ 

Hello! YES, we can still use Apple devices! Windows devices, have similar troubleshooting steps too, it boils down to technology changing, updating and evolving.

Because of that complexity, occasional troubleshooting isn’t a sign that anything is broken. Technology has evolved rapidly in recent years, and modern devices and browsers now include many background features designed to "improve performance and security". It’s just the nature of modern, layered systems. When many moving pieces interact, small hiccups are normal and expected.

Most troubleshooting steps given can be beneficial not only for Pogo but for any website. 

🔑 Key Takeaways to Know:

Troubleshooting our devices, is normal and is needed for security, stability and functionality. Clearing cookies and cache and updating our devices are very important, but there's more.

Safari’s privacy features can block cookies, scripts, or trackers that games rely on. Content blockers, VPNs, and filters can interfere with game scripts. Our devices need a clear connection to Pogo, without anything getting in the way or blocking the communication.

Write down a few troubleshooting steps to try when something starts acting a bit odd. Ask here or on The Apple Support Community it's completely free to use 🙂🎉plus someone may know some additional steps to try for help!

Once you try the troubleshooting steps post about it, what they are looking for can be found here > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

Troubleshooting has become a normal part of keeping things running smoothly. It doesn’t indicate a problem with your device or with Pogo, it's simply how today’s browsers and devices operate. Some call this leap in technology "Fourth Industrial Revolution".

We are all in this together and technology is changing for us all. 

But the point is that the troubleshooting steps aren’t working and haven’t worked for a long time. 

Hello! iPads, like all modern devices, are constantly updated, and those changes can sometimes introduce new behaviors or unexpected issues. If you’re dealing with loading problems or black screens, it’s worth revisiting your troubleshooting steps from time to time.

Kindly take a look at the steps below to assist in resolving the issue.

• Apple Troubleshooting Guide
• Pogo Troubleshooting Guide, for all devices
• Contact EA Help, for private assistance and to open a case
• Apple Community Support, Free support for all Apple devices
• iPad - Official Apple Support

Helpful Reminder: Online games can use a significant amount of memory, so it’s important to make sure our devices are running at its best. On an iPad, apps running in the background can take up resources even if you’re not actively using them! Try closing unused apps and restarting the device to free up memory and improve performance. 🙂

You can view a breakdown here:

• Settings → General → iPad Storage
• There you’ll see:
• Total storage used
• A breakdown by app
• Recommendations to free space

Still having an issue?  How to report issue, here on EA Pogo Forums

Hope this helps and Take Care 🐈‍⬛

I'm having the same problem.  Matching Moments will open and I can see what the next task is, but when I try to play it will load to a game screen but is frozen; I cannot move any pieces, use power ups, nothing.   The board does not even highlight / show available moves.  All I can do is exit the game.  I'm playing on Chrome.

On ipad, so idk if that makes a difference but the games keep blacking and having me refresh. The new game will not load past 26%

me too and if you go to pogo chat they tell you to clear your cache and if that doesn't work to uninstall and reinstall all of your apps. Ugh......aint doin that. 

I'm having the same issue for two days