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Tams14fun's avatar
Tams14fun
New Novice
1 month ago

Merge Academy - Generators Broken

My Merge Academy Bags of Seeds and Family Gnome house generators STILL aren't working and I don't get any responses from Pogo about it.  I take part in all the badge events and now there are two that I won't be able to finish because I am still having this problem.  Please either fix the problem or give me a way to get rid of the orders that I can't fill which is all of them at this point.

I have been bringing this problem up in the forums, through contact us, I did a support request and I get no response at all.  I am about ready to dump Club Pogo since it seems that they are happy to take my money but not give me what I am paying for.

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3 Replies

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  • Kls52662Pb's avatar
    Kls52662Pb
    New Traveler
    1 month ago

    I am right there with you. They owe me the final chest from Treasure Trove a couple of weeks back and then the guaranteed 5 star card for the last 5 I need in the 300 star chest but of course it didn't happen either. This is the first time since the side game started that I didn't spend money. Every time I even consider it I just have to come in here and see all the Merge Academy complaints about not getting what they are owed cures me. My subscription is up in May and I will not renew. EA Sports doesn't care about the players or they would still have customer service that you could reach out to. Good Luck getting what your owed. I didn't and I've written many times with not one person trying to rectify the situation. POGO forum is a joke.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hey Tams14fun​,

    Tams14fun wrote:

    My Merge Academy Bags of Seeds and Family Gnome house generators STILL aren't working

    Sorry to hear that. Could you share a bit more? What about them isn't working? Are they not generating parts when you have the energy to use?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi folks,

    It's been a bit since this thread was active, so I'll go ahead and close this thread. Closing older threads helps us avoid confusion with new issues and ensures everyone gets the most current advice. 

    Thanks and happy gaming, 

    - EA_Lanna

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