Merge Academy - Missing Content
Hi there! I'm truly sorry to hear that you're facing issues with your purchases or that some content is missing. I completely understand how frustrating this situation must be.
Please take a moment to log out of Pogo and try a few basic troubleshooting steps here → Pogo Troubleshooting Guide
At times our devices just need a quick refresh. Cleaning up temporary files, installing updates, and rebooting can reset background processes that handle tracking and progression. After restarting and logging in again, items that seemed to be missing often show up because the system reconnects and syncs properly.
If the troubleshooting steps do not resolve the issue, please reach out to EA Help for assistance!
🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.
- Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help
- From the Pogo Team → Getting the Help You Need on Pogo
- Contact EA Help → Pogo Support Page
Friendly Reminder to all readers:
For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact Pogo's official supportthrough the secure portal so your information can be reviewed safely and privately.
Hope everything works out for you and Take Care 🌷🐈⬛
