Forum Discussion

New Rookie

3 months ago

Solved

Merge Academy Blank White Screen

Merge Academy won't load, all I get is a blank white screen. Tried clearing history and cache, tried several different browsers, made sure everything was up to date, doesn't matter.

EA will no doubt respond to this with their useless troubleshooting guide, and then mark it solved.

Does anyone out there have useful ideas?

bug

chrome

abbycattx
2 months ago
rooky4u

Hello and thanks for reaching out. I double checked the game on my side, and it is currently working as designed on the Pogo website.

Being that Pogo is a browser-based gaming site, white screens or loading issues can be narrowed down to a few issues and system checks needed.

Browser’s cache or cookies are corrupted (multiple ways to clean/clear, please search different ways online for your specific device)

Browser extension is interfering (detailed posting here > Browser Extensions)

Graphics driver or Hardware acceleration is failing (why we see odd screens while gaming > Pogo Graphics Guide)

Browser security settings blocking content (ensure Pogo is on your whitelist on your Security settings)

Outdated browser version or system (as detailed below by Community Manger EA_Lanna)

"Any updates on resolution?"

On the main page of Pogo Forums we can find Announcements and News & Current Issues, this is the best place along with reading the Pogo Blog to find the latest news and information. Currently there are no service announcements on Merge Academy.

Please give all the troubleshooting steps EA_Lanna posted and also the steps mentioned above 🙂 If you need any further help please feel free to reach out again and myself, other players or our EA Community Managers will be happy to assist you.

18 Replies

abcgO7aaN6bO35
Rising Novice
2 months ago
For several days, Merge academy will not load. I've done all of the normal protocol. Restarted my computer, cleared history cache, log out, log back in, restart computer several more times. It is a ghost screen! and not even an attempt to cycle and load.
Thanks in advance for any suggestions.
abcgO7aaN6bO35
Rising Novice
2 months ago
I have exactly the same issue! I'll be watching to see what we can do!
abcgO7aaN6bO35
Rising Novice
2 months ago
-EA_Lanna, why will all of the other games work? if these were the issues, none of them would work
abcgO7aaN6bO35
Rising Novice
2 months ago
My subscription is due in March. I have been on this site for 20 years..... The issues have only been significant recently. maybe it is time to for me to end the money pit I have created!
abcgO7aaN6bO35
Rising Novice
2 months ago
I have this same issue. I did the above steps... still have a white screen
abcgO7aaN6bO35
Rising Novice
2 months ago
This is on my PC .Operating System is microsoft windows 11, I use chrome. I don't use a VPN
SkeIetonKrewGP
Rising Newcomer
2 months ago
all i get going into merge acad. is a bright white screen ... need help please
MMP77
Rising Novice
1 month ago
This has happened to me before, several times, the last of which was a couple of months ago. No matter what I did, yes I followed all of the instructions, it didn't come back for me. It randomly came back one day after a few weeks of giving up on it. I tried it and lo and behold, there it was. It's out for me again, so I will randomly check it and see if it returns back for me. I noticed it happens after multiple glitches in the game. One glitch was that right after the special offshoot game with matching the sweets, the mining offshoot game started right away. Usually there are a few weeks in between. And for about a day and a half, no matter how much I played it, my progress wouldn't be recorded. It was during this second offshoot game that the game went out again.