lynnr67 Does it feel like you are yelling into the void? (I see your three discussions started in the last week with no response.)
You probably got here by going to Player Support > Report Issue. This terminology is misleading, at best! Posting here is a great way to find out if other people are having the same problem, or to possibly get advice from other users. Responses from an actual EA employee are few and far between, and usually too little too late.
Here are some guides that might help you troubleshoot:
🔁 Pogo Players: Browsers Are Changing — What You Need to Know | EA Forums - 13691794
How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
No Pogo Games Are Working | EA Forums - 13712134
Good luck!