Hello! Thanks for reaching out here and to EA Help! I merged another one of your postings here and I also replied to another message you posted on here > Mahjong Sanctuary | EA Forums - 13094642
Did you try all of the troubleshooting steps in the link above? If so, would you mind taking a moment to complete the steps of reporting an issue:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:
Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Hi there, this is the information requested for three separate computers, with three different Operating systems and the same issue is present in all three.
Laptop 2:
You can see in the second image beside the humming bird there is a Text Box that is empty and I'm assuming there is an error in the code. I have investigated the problem for my wife and I can sign into my POGO account, miket3115, and I have no issue playing Mahjong Sanctuary, however, it should be noted that sulyns is at level 502 and I am only starting out on the game and my level is very low.
By testing this on three separate computers, with two different accounts (one working fine, the other not) thus has to be a pogo issue. i"m stumped?
Hi there, I'm wondering if you saw my reply to your message I sent three days ago. I wasn't sure where to submit this info.
thanks for any help!
Thank you very much. Is there a timeline with this? I am missing out on enev more challenges this month because it's not working.
