Hello! Thanks for reaching out here and to EA Help! I merged another one of your postings here and I also replied to another message you posted on here > Mahjong Sanctuary | EA Forums - 13094642
Did you try all of the troubleshooting steps in the link above? If so, would you mind taking a moment to complete the steps of reporting an issue:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:
Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Hi there, I'm wondering if you saw my reply to your message I sent three days ago. I wasn't sure where to submit this info.
thanks for any help!
Thank you very much. Is there a timeline with this? I am missing out on enev more challenges this month because it's not working.
Hi Abbycattx I have not any luck with getting this problem fixed. I thought maybe it was fixed this morning but it hasn't been. I need a resolution to this problem as it's been a month now and I am not getting the value out of my subscription. I have emailed the two people you mentioned about 5 days ago and have eard nothing. You are the only one to repy to me. Please help!
Hello and thanks for reaching out again! I can assure you that they are aware of this issue and I shared all of the details you provided. This has been passed on to the Pogo team for further investigation.
I will not be personally notified when this is addressed and generally, they do not issue timelines with any occurrences. Please do know they are aware and this is on their radar.
Thank you kindly for your time and patience as they resolve this matter.
Community ManagerCommunity Manager
EA Staff (Retired)
