PLEASE HELP! Mahjong sanctuary stuck in task list!

Second time posting and I am desperate for help.  Customer support refuses to do anything and I am missing out on  completing challenges, losing gems by not having this issue resolved!

 I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list.

At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page.

I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise.  I am 100% sure this is a pogo issue, not an issue on my end.  My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open.

Thank  you for any help you can give