On December 1, I purchased the Pogo Gem package with the highest amount of gems. I was billed twice for that purchase. . Please kindly refund both of my payments as soon as possible as compensation for the trouble that occurred to me. Thank you.
My Pogo account name is Rosegirl387
Type of device: Android Motorola Phone with Stylus.
Hello! I am sorry to hear about the accidental double purchase. Unfortunately, here in forums they are unable to assist us with specific account and payment issues, however you can contact EA Help and speak with them privately through their secure channels.
To reach EA Help log on with your Pogo credentials, if you need assistance Community Manager EA_Lanna has developed a guide for us here > [POGO] How to Contact EA Support | EA Forums - 12464874
I hope that everything turns out well for you. Take Care ☃️
