Forum Discussion

Seasoned Newcomer

20 days ago

Solved

Pogo: Missing Gems, Content and Power‑ups

I've made numerous Gem Bundle purchases and none of the powerup/boosts are being issued in the games. Has anyone else experienced this?

bug

chrome

technical issues

abbycattx
16 days ago
Hello! Sorry to hear you’re experiencing an issue with missing Gems, Content, or Power‑ups. I understand how frustrating that can be. Below, you'll find steps, guides and articles designed to help for situations like this!

If you head back to the Pogo website, click on Community > Player Support, and then select the Visit EA Help icon, you'll be directed to EA Help, where they manage all billing and account concerns privately.

Once you're there, just log in using your Pogo credentials, scroll down to the bottom, and look for the Contact Us button to begin the process of opening a case and getting in touch with someone to help.

Hope everything works out for you and Take Care!

Friendly Reminder to all readers:

From the Pogo Team → Getting the Help You Need on Pogo

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

EA Help → Pogo's Official Support

How to Contact EA Help → How to Contact EA Support | EA Forums - 12464874

New to the EA Forums? Start here!

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

abbycattx

Hero+

2 months ago

Spearow777

Hello and Welcome to EA Pogo Forums! Thank you for being a valued member of our community for over 25 years, you are clearly a dedicated player and that is something to be incredibly proud of! 😊🎉

Regarding the Extra Farm Worker: The screenshot below shows exactly how the extra worker is designed within Farm Merge Valley, it is a 7-day rental rather than a permanent purchase. Once the 7 days expire the worker returns to 0/1 and requires renewal. This is the game's own language and design rather than something being taken away, it is also optional.

Missing Content or Purchases: If you believe you were charged for something that did not apply correctly or if gems were deducted unexpectedly, that is absolutely something worth investigating, however for privacy and security reasons purchases and missing content cannot be resolved here in the forums! Please view the steps above to speak with EA Help privately.

✨It is also worth noting that long ago Pogo did offer games for purchase, that option was discontinued long ago on the Pogo website. Currently we as players do not own any of the Pogo games as a permanent purchase. Per the Terms of Service, games can be removed at any time. This is standard across all digital gaming platforms and protects both players and the platform as technology and licensing requirements change over time.

ʕ´• ᴥ •`ʔ Hope this helps with understanding and everything works out for you! Take Care now and always!