reactivated my account but all my information is gone

Hi Annette,

The progress you've made in the past should still be available in your account. If you do not see the progress now, please contact EA Help Support so they can check your account. 

Thanks,

Hi, I checked with them and they wanted me to start a thread for more information, thanks =)

That's alright! You're always welcome to post here in the forums! 🙂 

I just want to make sure you get the assistance you need to recover your account. Since then, have you been able to contact support again to get your account sorted?

Hey, thanks for the reply, the person I was chatting with said they'd hand over my information to the tech team and I should just wait. I filed the case around the 10th. 

Hello my only friend, I loaded up my case and I can't copy and paste what it says, but this is what it says...

case# 194529287

Game:/Pogo/Platform PC/Category:Technical Support

Updated November 13, 2024 at 7:10pm

and in the little box at the top right it says 'NO FIX'

Any comments or suggestions? 

Thanks:

Annette

I've been trying to reply to your last message but it won't send, could you send me another link please?

My messages aren't going through

Well, I'm at a loss. My messages don't send and they closed my case, said I never existed....I reopened it....but its been 2 weeks already............what are the odds they'll ever find my account?