Solitaire Home Story Winter Event

Today I went onto my pogo account and seen there was a new event in Solitaire Home Story, so I went into the game and there was on new event. My mom also has an account, and she told me the event started automatically when she went in the game this morning. This is not the first time an event in this game never started for me. I came on here to see if anyone would fix this issue back in the summer because the summer event wouldn't even start. I never got any response for anyone. Someone please at least respond to me this time