Forum Discussion

emoney402025

Seasoned Novice

9 days ago

Solitaire Home Story Wont Load

I have been having issues with Solitaire Home Story for over 6 months now. I can't get past Chapter 3 Give Kate a tour and I have over 600 stars I should be able to finish a bunch of Chapters by now....

Hero+

8 days ago

emoney402025

Hello and thanks for reaching out again. Not being able to play Solitaire Home Story for over six months is a bit surprising and I'm sorry you are experiencing this.

Looking over your previous posts, I notice that I attempted to help you, and one of our top EA Community Managers EA_Rtas has also offered some guidance. However, there are still some questions from those posts that remain unanswered and you mentioned a few devices - "I am using my PC with Windows... Microsoft Edge and Chrome" and "Chrome Safari".

Would you mind taking a moment to reply back with the following information:

Pogo username:
Device Type (PC. Laptop, Phone, Tablet):
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting Steps you've already completed:

Need help finding any of the information above? Please view the > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898