Forum Discussion

emoney402025

Seasoned Novice

9 days ago

Solitaire Home Story Wont Load

I have been having issues with Solitaire Home Story for over 6 months now. I can't get past Chapter 3 Give Kate a tour and I have over 600 stars I should be able to finish a bunch of Chapters by now....

Rising Newcomer

29 days ago

I have not been able to play Solitaire home story for months. The game will not load on my iPhone 13 Pro Max. I have cleared the cachet. I’ve cleared the cookies. I have signed in and signed out. Restarted my phone and done every trick possible, but it still keeps giving me the black screen with the error message and will not load. What else am I able to do to try to get this game to load because each month and week there are challenges to complete for badges and that game is usually one of them so I can complete 11 other game challenges and still not get the badge because I cannot load this game to play it and earn its badge.

Txmom57

Seasoned Newcomer

3 days ago

This game will not load. Any badges with this game I cannot get.

abbycattx
Hero+
3 days ago
Txmom57

Hello! I replied to your post here regarding the " frown face" you are experiencing. Were you able to try any of the troubleshooting steps to help resolve this issue?

A frown face generally means the game couldn’t load something important, this is the browser’s way of saying “I can't and I gave up.”

☹️What typically causes the frown face error:

Outdated browser: Safari or Chrome needs an update to run the game properly.

Low storage: Will slow down or block processes when storage is nearly full.

Corrupted cache: Old or broken temporary files prevent the game from loading.

Browser crash: The game used too much memory or hit an unexpected error.

and more having to do with configuration and settings.

Pogo Troubleshooting Guide: Apple Devices

Pogo "A Problem Repeatedly Occurred" Troubleshooting Guide

Pogo Troubleshooting Guide

For additional troubleshooting steps and more information about what can cause the frown‑face error on devices, please take a moment to view the Troubleshooting Guides, and feel free to search online for further details and solutions regarding a frown face error.