Solitaire Home Story

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Hello! Sorry to hear about loading issues with Solitaire Home Story, currently there is a Service Alert out on the game as seen announced in the Pogo Insider on January 7, 2026  here > Pogo Insider – 1/7/26

I know this can be frustrating especially since some may be waiting for a fix. This is why EA Community Manger EA_Lanna posted this here in EA Pogo Forums > Solitaire Home Story - Loading Issues | EA Forums - 13051107

Additionally, there are detailed troubleshooting steps to try for:

Windows Users here > Games are not loading | EA Forums - 13050949

Apple Users here > Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums - 13085045

Seeing a Black or Strange Screen on your PC or Laptop? > Black Screen, Green Screen, Strange Screen: Pogo Graphics Guide - Windows Users | EA Forums - 13089164

How to report an Issue > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

Why do you need to try troubleshooting steps?  Why do you need to follow the guide on how to report an issue?

Currently the game is working on the site as designed, as seen below: 

Sometimes the real challenge isn’t the issue itself, but the process of completing the troubleshooting steps and providing clear details.

This makes it difficult for others to understand or address a problem, especially when everything appears to be working as designed from their perspective. Clear information isn’t just a formality, it’s what allows people to genuinely help.

🌟 If you have followed all the troubleshooting steps, please post the information needed to our community Manager EA_Lanna in her posting here > Solitaire Home Story - Loading Issues | EA Forums - 13051107

What information are they looking regarding any issue? The information on How to Report an Issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

To those wondering why postings are "Marked as Solved", please take a moment to review the rules and guidelines for this EA Pogo Forums Community here > What's New on the Forum | EA Forums - 20 (Hint: It's not always the literal meaning)