Twice now, on Sweet Play Bakery Level 165,I needed 1 cleared all the chocolates yet it said I still needed 1 to finish the level. I used 5 extra moves just in case I was wrong but yet, no extra chocolate piece came out. Also,every time I come close to finishing it, it freezes on me. I would like both of my extra move packs back please and fix the problem.
Hi there! I'm sorry to learn that Sweet Tooth Town is causing you some issues today. Please allow me a moment to clarify what might be happening.
"I still needed 1 to finish the level. I used 5 extra moves just in case I was wrong but yet, no extra chocolate piece came out."
This is simply how Sweet Tooth Town levels are designed to work!
On certain levels we will need to remove more candies for these special pieces to appear and begin dropping down. To trigger the last silver candy, you will need to keep removing items from the board, preferably from the bottom rows. The more items removed the higher chance we can see these special candies drop down on various levels. Certain levels may need quite a bit to be cleared away before they become visible — so keep going, it's on its way!
A couple of tips that may help:
❄️ Freezing while playing browser-based games
Browser‑based games like Sweet Tooth Town can freeze or lag when your device is juggling too many open tabs or background programs. The core issue is resource competition: every tab, app, and extension fights for the same pool of RAM, CPU cycles, and network bandwidth, which a game needs to run smoothly.
For the best experience, please try closing any extra browser tabs while gaming (on any site), having only the game open.
Regarding the return of your extra moves used, in accordance with the new Pogo Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.
For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately here → Pogo – Official EA Help support Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone anytime you need help!
Additional Help 😊
Troubleshooting Help Guides for all Pogo Players:
Browser Help Guides
Hope this helps and Take Care! 🌷🐈⬛
Community ManagerCommunity Manager
EA Staff (Retired)
